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FAQ

If your questions aren’t answered here, please contact us at info@yourlovedpet.com. We are happy to help! There are no “dumb” questions just answers you don’t know yet!

What payment methods are accepted at Your Loved Pet?

We use Woo Commerce so we accept all major credit cards and Paypal.

How fast do you ship my order?

We ship out orders within two (2) business days. We use USPS and UPS whichever is the most cost effective way to ship your order. Shipping charges will be charged at the exact rate charged by the company.

What is your return policy?

We accept returns within 30 days of your purchase as long as you return it in the same condition it was shipped to you in. You will pay the return shipping charges.

Can I get my money back if I return the item?

Yes, we will refund your money if you are dissatisfied with the product as long as you return it in the same condition it was in when we shipped it to you but you will have to pay the return shipping fees. We will minus the original shipping fees from the amount refunded.

Can I back order a product?

We make every effort to ensure that all items advertised are available. However, due to the popularity of our products some items may be temporarily out of stock. We accept backorders and will ship the item as soon as we can unless we find that the product is no longer available, in that case we will contact you and see what you choose to do.

Do you ship internationally?

Customers pay full shipping on all orders outside the contiguous United States. Please note that additional duties, taxes and US customs charges may apply. These charges are not charged by Your Loved Pet. For additional information please contact your local Customs Office. Some of the items we sell are classified by the federal government as ORM-D.

Do I have to pay for shipping?

Some items have free shipping, other items you will have to pay the shipping fees. We will find the most cost effective way to ship to save you money.

Can I ship to a different address?

We will ship your address to a different address just be sure to include that address in your checkout. Also please let us know if it is a gift as we will not include the prices on the shipping list.

Can I check on my order?

You can check on your order status simply by sending an inquiry to info@yourlovedpet.com. We will respond promptly with complete information on the status of your shipment. Additionally, we will be emailing you a tracking number and the company that it was shipped by so that you can check on your order anytime.

What if I have a question or need additional information about my purchase?

Your Loved Pet really cares about your business. Send April an email at info@yourlovedpet.com and you will receive a prompt response.

At Happy Tails Pet Store we really care about customer service for you and your pet!